CUSTOMER FAQS

About the Competitions 🎟️

What is Luxe Raffles and how does it work?

  • Luxe Raffles is an online competition site where you can win luxury items from just £0.99.

  • Choose a raffle, buy your tickets, and wait for the live draw.

What types of prizes can I win?

  • Luxury handbags, watches, tech, getaways, and sometimes even cash.

Are your prizes brand new or pre-owned?

  • Most prizes are brand new unless stated. Pre-owned items are clearly listed.

Are Luxe Raffles competitions legal and regulated?

  • Yes, we operate legally under UK law. Luxe Raffles is a trading name of DASCPA LIMITED is a registered company.

How are winners chosen?

Can I watch the draw live?

  • Yes, every draw is streamed live on Instagram @luxerafflesstore and Facebook.

What happens if a raffle doesn't sell out?

  • The draw still goes ahead and a winner is chosen fairly.

Entry & Payment 💳

How do I enter a competition?

  • Pick a raffle, choose how many tickets, and checkout securely online.

What payment methods do you accept?

  • All major debit/credit cards, Apple Pay, and Google Pay.

Can I enter more than once?

  • Yes, unless there’s a ticket limit for the raffle.

Is there a limit to how many tickets I can buy?

  • Some raffles have caps — shown on the product page.

Do you offer bulk entry discounts?

  • Yes, some raffles offer bundle deals.

Do I pay VAT or extra fees?

  • No — the ticket price you see is final.

Can I enter from outside the UK?

  • Yes, as long as you meet all eligibility criteria.

Postal Entry 📬

How does postal entry work?

  • Send a postcard with your details — full steps in our Terms & Conditions.

Where do I send my postal entry?

  • To our official address listed in the Terms & Conditions.

Are free entries treated the same as paid ones?

  • Yes — all entries are treated equally.

Can I send multiple postal entries?

  • No — only one per account.

What’s the postal entry deadline?

  • Entries must arrive before the competition closes — check product pages.

Delivery & Fulfilment 📦

How do I receive my prize?

  • We arrange free UK delivery to your address.

Do I pay for delivery?

  • No — UK shipping is free.

Do you ship internationally?

  • Not currently — UK only.

How long does delivery take?

  • Usually 3–5 working days after confirmation.

What if my prize is damaged?

Can I track my prize?

  • Yes — tracking details are provided on dispatch.

Odds & Draw Info 🧮

What are my odds of winning?

  • What are my odds of winning?

    Your odds depend on:

    1. How many tickets are sold

    2. How many tickets you buy

    Example (if capped at 1,000 tickets):

    • 1 ticket = 1 in 1,000 chance (0.1%)

    • 10 tickets = 1 in 100 chance (1%)

    • 50 tickets = 1 in 20 chance (5%)

    👉 The fewer tickets sold, the better your odds. For example, if only 500 tickets sell and you own 10, your odds double to 1 in 50.

    Every draw goes ahead regardless of sales — so your chances can only ever improve when fewer tickets sell.

Do more entries increase my chances?

  • Yes — more tickets = higher odds.

How many total tickets per competition?

  • Listed clearly on each raffle page.

Can I see how many tickets are left?

  • Yes — real-time updates on each product page.

Is the draw random?

Who oversees the draw?

  • All draws are recorded and streamed live for transparency.

Prizes & Winners 🏆

How will I know if I’ve won?

  • Announced live on Instagram/Facebook and contacted by email.

What happens if I win?

  • We’ll verify your ID and arrange delivery or transfer.

Can I sell the prize?

  • Yes — it’s yours to do as you wish.

Can I choose a cash alternative?

  • Most competitions offer this — shown on the raffle page.

How is the cash amount calculated?

  • Usually a % of the prize’s value — listed on the product.

Can I exchange the prize?

  • No, unless a cash alternative is offered.

What if I don’t want the prize?

  • You can decline or take the alternative if available.

Trust & Security 🛡️

Is Luxe Raffles legit?

  • Yes — we’re a registered UK business (DASCPA LIMITED).

Are my payments secure?

  • 100% — handled via trusted payment providers.

Is my personal info safe?

  • Yes — we follow strict privacy and data protection policies.

How do I know the draw isn’t rigged?

  • Every draw is live, random, and publicly broadcast, we use Random Draws, a trusted & audited random generator created specifically for competition agencies

Where can I see past winners?

Charity & Community ❤️

Do any raffles support charity?

  • Yes — these are clearly marked on the site.

How do charity raffles work?

  • Same as regular raffles, but with donations included.

How much goes to charity?

  • Varies — shown on each comp page.

Can I suggest a charity?

Do charity raffles affect odds or prizes?

  • Not at all — odds and prizes stay the same.

Contact & Support 📞

I have an issue — what now?

How do I reach support?

How quickly do you reply?

  • Within 24 hours (Mon–Fri).

Can I change or cancel an entry?

  • No — tickets are final due to the nature of the draw.

Didn’t get a confirmation email?

  • Check spam first. Still nothing? Email us for a resend.